Service Department

Learning, Shopping, Owning...

We are a full service piano store. We have services that cover a lifetime of music enjoyment, from our piano maintenance to lessons. We want to be able to assist you in all of your music needs, after and even before your purchase.

Some services we provide to our customers and our community are:
Customer Care Plans available
contact:
Jeff Marchesiani
617.426.1900 x241
jeff@msteinert.com

Our Piano Buyer's Guide, which has information on how to buy the right piano.
• Piano rebuilding and restoration
• Piano tuning and maintenance
• Steinway concert pianos available for performances
• Appraisals of used and classic pianos
• Conference rooms for local arts organizations
• Recital halls with Steinways for use by local teachers and arts organizations
• Assistance in finding the right teacher
• Concert and Artist Contacts
• Eastern MA - Jeff Marchesiani - 617-426-1900 x241
• Central MA - Michelle Marshall 508-755-2506

   

Our Technicians

At M. Steinert & Sons we employ some of the best piano technicians in the business. We not only help maintain our customers' pianos but we also rebuild and restore pianos.


When we receive a piano at M. Steinert & Sons, before it can go out onto the showroom, it must be prepared by our team of technicians. Not only is it unpacked, assembled and tuned, it is also inspected for broken or missing parts due to shipping. After these are replaced, the piano's action is set up and the piano is polished. Every month (if not more frequent for the newer pianos) our showroom pianos are tuned and adjusted. With over 200 instruments in three stores this is quite a job!

   

Personalized Service for Your New Piano

When you buy a piano you can talk to the technician and let them know your preferences on the touch and tone of your piano. The technician will then set up your new piano to your specifications. This is the same kind of service our piano technicians perform for visiting artists when we provide them with Steinway Concert Grands for their performance.